Terms of service

Introduction

Welcome to Fakhar Store! By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

These terms apply to all visitors, customers, and users of www.fakharstore.com

General Terms

  • By placing an order, you confirm that you are at least 18 years of age or have parental consent
  • Fakhar Store reserves the right to refuse or cancel any order at our discretion
  • We reserve the right to modify these terms at any time without prior notice
  • Continued use of our website means you accept any updated terms

Products & Pricing

  • All products listed on Fakhar Store are subject to availability
  • We reserve the right to change prices at any time without notice
  • Product images are for illustrative purposes only — actual product may slightly vary
  • In case of a pricing error, we reserve the right to cancel the order and issue a full refund
  • All prices are listed in PKR (Pakistani Rupees) unless stated otherwise

Orders & Payments

  • Orders are confirmed only after successful payment or COD confirmation
  • We accept the following payment methods:
    • 💵 Cash on Delivery (COD)
    • 💳 Bank Transfer
    • 📱 JazzCash / EasyPaisa
  • Fakhar Store is not responsible for failed transactions due to banking issues.
  • We reserve the right to cancel suspicious or fraudulent orders

Shipping & Delivery

  • Orders are typically processed within 1-2 business days
  • Estimated delivery time is 3-7 business days depending on location
  • Delivery timelines may vary due to public holidays, weather, or courier delays
  • Fakhar Store is not liable for delays caused by third-party courier services
  • A tracking number will be provided once your order is dispatched

Return & Refund

All returns and refunds are governed by our separate Return & Refund Policy, which is available on our website. By placing an order, you agree to those terms as well.

Warranty

  • Selected products come with a manufacturer's warranty as mentioned in the product listing.
  • Warranty covers manufacturing defects only
  • Warranty does not cover physical damage, water damage, or misuse
  • For warranty claims, contact our support team with proof of purchase

Intellectual Property

  • All content on Fakhar Store, including logos, images, product descriptions, and text, is the property of Fakhar Store
  • You may not copy, reproduce, or distribute any content without our written permission
  • Unauthorized use of our content may result in legal action

User Conduct

By using our website, you agree that you will NOT:

  • ❌ Use our site for any fraudulent or unlawful purpose
  • ❌ Submit false or misleading information
  • ❌ Attempt to hack, disrupt, or damage our website
  • ❌ Place fake or prank orders
  • ❌ Harass or abuse our customer support team

We reserve the right to ban users who violate these terms.

Limitation of Liability

Fakhar Store shall not be liable for:

  • Any indirect or consequential losses arising from use of our website
  • Loss of data or business interruption
  • Damages caused by third-party services (couriers, payment gateways)
  • Delays or failures beyond our reasonable control (natural disasters, strikes, etc.)

Our maximum liability shall not exceed the value of the order placed.

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review it at www.fakharstore.com/privacy-policy

Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

Dispute Resolution

In case of any dispute:

  • First, contact our customer support team to resolve the issue amicably
  • If unresolved, the matter will be referred to mediation
  • Legal proceedings will only be pursued as a last resort

Changes to Terms

Fakhar Store reserves the right to update or modify these Terms & Conditions at any time. It is your responsibility to check this page periodically. Continued use of our website after changes constitutes your acceptance of the new terms.